Refund policy

If you are unsatisfied with your order within 7 days for any reason whatsoever, you can return the item(s) to us in the brand new condition for a refund in the amount of the purchase price minus the shipping cost.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@three-store.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@three-store.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. as well as providing us with the evidence as following:

1. Photos of the front and back sides of the packaging box;

2. A photo, video or screenshot of the defective item;

3. A photo, video or screenshot of the defective item or the defective part of the parcel.

Our sales manager will communicate with you for further information.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items)

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@three-store.com.